SUPPORT CENTER

Find the right path. Get to an answer faster.

Whether your question is about Cloud, billing, self-hosting, or security, this page explains where to go, what to include, and what happens next.

Contact supportCheck service status
CHOOSE A SUPPORT PATH

Different issues belong in different queues.

Choosing the right path gets your request to the people who can act on it. Security reports must stay private.

DASHLOOM CLOUD

Product and account help

Email us when you need help with sign-in, workspaces, connectors, data sync, or product behavior.

Email support
BILLING & SUBSCRIPTIONS

Billing, cancellation, and refund review

Workspace owners can submit requests from Settings. Each request receives a reference ID and visible status.

Open workspace settings
SELF-HOSTING & DEVELOPMENT

Setup, configuration, and extensions

Start with the documentation. Use GitHub for reproducible bugs, feature requests, and community-edition questions.

Browse documentation
SECURITY

Report a vulnerability privately

Use the private channel listed in our GitHub Security Policy. Do not disclose vulnerability details in a public issue.

Read the security policy
WHAT TO EXPECT

Clear boundaries. A trackable process.

We first confirm the scope, then provide guidance or a next step. Billing, cancellation, and refund requests require human review; no agent can cancel subscriptions, issue refunds, or change account permissions.

AS SOON AS POSSIBLEConfirmed critical hosted incidents
WITHIN 2 BUSINESS DAYSTarget for initial billing and refund review
BEST EFFORTCommunity setup and feature questions
These are operating targets, not a contractual SLA.
BEFORE YOU SEND

Send context, never secrets.

A good support request reduces back-and-forth while protecting your data and your customers.

Helpful to include

  • Your account email and workspace name
  • The page or feature involved
  • When it happened and your time zone
  • Steps to reproduce, expected result, and actual result
  • A screenshot or error ID with sensitive data removed

Never include

  • Card details or complete payment information
  • Passwords, API keys, or access tokens
  • Connector credentials or raw payloads
  • Unnecessary personal or customer data
STILL NOT SURE?

Send us the question and we will route it.

support@dashloom.devGitHub community