Use the channel that matches the issue.

Signed-in workspace owners can submit billing questions, cancellation feedback, and refund reviews from Settings. Every request receives a reference ID and a visible status; no Agent can cancel or refund a payment.

Response targets

Hosted service incident: current reachability is published on the status page and confirmed critical incidents are acknowledged as soon as operationally possible.
Billing and refund review: target initial human review within two business days.
Security: report privately through the repository Security Policy.
Community setup and features: best effort through the public repository.

These are operating targets, not a contractual SLA. Never include card data, API keys, passwords, connector payloads, or authentication tokens in a request.

中文说明

工作空间 Owner 可以在设置页提交账单问题、取消原因和退款审核，每个请求都有引用编号和可见状态；Agent 不能执行取消或退款。账单和退款请求的目标是两个工作日内完成人工初审；社区安装和功能建议通过公开仓库提供 Best Effort 支持；安全漏洞请使用 Security Policy 中的私密渠道。以上为运营目标，不构成合同 SLA。请勿提交银行卡信息、API Key、密码、连接器 Payload 或认证令牌。