Clear rules for responsible use.
These Terms distinguish open-source self-hosting from Dashloom Cloud and explain accounts, data, AI, subscriptions, third parties, and responsibility.
Effective: August 27, 20261. Scope and agreement
These Terms govern the dashloom.dev website and Dashloom Cloud. Using Cloud or creating a workspace means you accept them. Open-source code is separately governed by the repository MIT License; self-hosting does not automatically include Cloud hosting, paid features, or support commitments. If you act for an organization, you confirm authority to bind it.
2. Accounts and workspaces
Provide accurate account information, protect sign-in methods, and take responsibility for members, roles, and workspace activity. Do not share access improperly or bypass member, plan, or security limits. If access is compromised, revoke sessions, rotate relevant credentials, and contact us promptly.
3. Authority to connect data
Connect only accounts, databases, domains, webhooks, recipients, and datasets you are authorized to use. You are responsible for required permissions, notices, and consents, and for ensuring imported data, metric definitions, retention choices, and recipients comply with law and provider terms.
4. Acceptable use
Do not use Dashloom to violate law, privacy, or intellectual-property rights; distribute malware; probe or bypass security; disrupt the service; impersonate others; abuse resources at scale; or process and distribute data without authority. We may restrict activity that clearly threatens the platform, users, or third parties.
5. AI analysis and decisions
Agent output can be incomplete, outdated, or wrong. Dashloom provides evidence references and scope to support review, but does not guarantee suitability for financial, legal, medical, security, or other high-impact decisions. Check source data before consequential action and remain responsible for final decisions.
6. Cloud Free and paid plans
Cloud Free is a free plan. Solo, Studio, and Agency are monthly paid plans and currently do not include a trial. Public prices are checked against the server-owned catalog; final amount, renewal, and other purchase terms are those shown by Waffo or Anyway checkout. A successful browser return does not grant access; only a signature-verified provider webhook can update the workspace plan.
7. Payment, renewal, and cancellation
A cancellation request submitted in Settings creates a human-review record only; it does not cancel the subscription or stop renewal automatically. An authorized operator must complete the action in the matching Waffo or Anyway account. Whether cancellation succeeds, when it takes effect, and when workspace access changes follow the provider-confirmed state after webhook verification. Never send card details or authentication secrets by email or support form.
8. Refunds and billing questions
Workspace owners may submit a billing question or refund-review request in Settings and receive a reference ID. Submitting a request does not issue or approve a refund; an authorized operator must review and execute it with the matching payment provider. Outcomes depend on the purchase record, provider processing, and applicable law. Mandatory consumer rights are not limited.
9. Third-party services
Dashloom works with Cloudflare, Waffo, Anyway, model providers, email or messaging services, and data providers you connect. Their terms govern those services, which may change APIs, rate-limit, fail, or retain data. Dashloom does not control third parties but uses reasonable care when handling integration failures.
10. Intellectual property and feedback
You retain rights in your data, brands, and content. Dashloom and contributors retain rights in the service, marks, designs, and non-open-source components. The MIT License governs open-source rights. Feedback may be used to improve Dashloom without compensation, provided confidential information is not disclosed.
11. Changes, availability, and previews
We may change, add, or retire features and plans, with reasonable notice of materially adverse changes. The status page reports current reachability. Support response targets are not contractual SLAs unless a separate written order states otherwise. Beta or experimental features may change and should not run critical operations.
12. Suspension and termination
We may limit or suspend access for security risk, unlawful or serious abuse, non-payment, third-party requirements, or emergencies needed to protect the platform. When practical, we will explain the reason and a recovery path. You may stop using Cloud, cancel a subscription, or delete a workspace through product controls. Legally required records may remain after termination.
13. Disclaimers and liability boundaries
Open-source software is provided “as is” under the MIT License. To the maximum extent permitted by law, Cloud is provided “as is” and “as available” without a promise of uninterrupted or error-free operation. Responsibility for indirect, incidental, special, or consequential loss is determined by applicable law and mandatory rights; nothing excludes liability that law does not permit us to exclude.
14. Updates and contact
We may update these Terms for product, business, or legal changes and will show a new effective date. Material changes will be communicated reasonably; continued use after effectiveness indicates acceptance, subject to mandatory rights. Contact support@dashloom.dev with service, billing, or Terms questions.