Understand a product's data status
Each card on **Products** tells you whether data is connected, when it was last updated, and which Agents can use it. Start here when an Agent is unavailable or a product looks out of date.
The four product states
- live: at least one source wrote data during the last three UTC calendar days;
- stale: historical data exists, but nothing has updated during the last three days;
- awaiting sync: a healthy source is mapped to the product, but no metrics have been imported yet;
- not connected: the product has no source mapping and no imported metrics.
A source can also show attention when its account is unfinished, disabled, or needs repair.
Fix a product that is not live
- Select Fix data coverage on the product card.
- Check that the source account is enabled, its credential is valid, and the correct resource is mapped to this product.
- Run a manual sync.
- Return to Products and confirm that the data-point count and latest date changed.
- Open Agent again and check that the matching analyst is now available.
Why “connected” is not enough
Saving a token or completing OAuth only gives Dashloom permission to read. The system cannot analyze anything until a sync writes metrics, so the status uses saved data dates instead of setup clicks.
The card also shows source count, metric-series count, data-point count, and available Agents. Data pushed through the Metrics API or imported manually still counts even when it has no connector account.
Why only some Agents are available
Each Agent uses data that matches its job. Revenue needs revenue metrics, SEO needs search data, and Operations needs runtime or deployment data. A large volume of unrelated metrics does not enable every Agent.
Every query is limited to the current workspace and product. The status page reads aggregated metrics only; it does not expose connector secrets or add demo products.