Feedback and anonymous diagnostics

Every authenticated workspace member can open Settings → Feedback & support to send general feedback, a bug report, or a feature request. The message is stored inside that Dashloom deployment and belongs to the workspace. A hosted operator must define how submissions are reviewed and retained.

Attaching diagnostics is optional and disabled by default. Before sending anything, select Download diagnostics to inspect the exact JSON bundle.

Included diagnostic fields

• application and contract version;
• workspace plan plus product and member counts;
• connector provider, status, and count;
• metric point counts by source and the latest metric date;
• the 20 most recent synchronization statuses, stable error codes, record counts, and timestamps;
• the 10 most recent Agent and report statuses;
• delivery status counts.

Excluded fields

The diagnostic contract is strict and rejects unexpected fields. It excludes workspace and user identifiers, names, email addresses, product names and domains, credentials, raw metric values, custom metric names, Agent questions and findings, report content, provider message IDs, and provider error messages.

Feedback is limited to ten submissions per member per workspace per day. Workspace export includes the original messages and any diagnostics the member explicitly attached; workspace deletion removes them through the workspace boundary.